How to receive support for your order

If you have purchased our product through our website, newsletter or online shop from our distribution partner cleverbridge, then this is the right place for your questions! If you have purchased our product elsewhere, please contact your salesperson to help you .

Our sales support team will answer all your questions about the ordering process, payment options, invoices, shipment and licensing. Simply click on the corresponding link below.

If you have questions about a current or former transaction, please be sure to enclose your:

  • Reference number
  • Date of order/purchase
  • Full name of buyer
  • Email adress under which the transaction was made

Information about your order can be obtained through the shop hotline of our distribution partner cleverbridge.

If you ordered via our distribution partner Digital River use the find my order service or contact Digital River by e-mail.